aubuti wrote: > It's impossible to respond to any of the usability issues you raise > because they are so general that there is no idea where to start. I will > say that I am not an IT pro and really had no problem figuring out the > SB basics when I started using them several years ago. Perhaps your > previous experience leads to bring a lot of preconceptions that don't > apply to this product.
I too am not a programmer, an IT person, a systems designer, or anything close in my professional life. And my initial experience with SB stuff was in fact "plug and play". create account at mysb.com, plug in SB BOOM, enter WIFI passcode, enter mysb.com credentials, and within about 5 minutes from unboxing the player I was streaming internet radio, pandora, etc. All seemed like magic to me, but it just worked. Since that time I have expanded (considerably) my SB stuff, including using dedicated servers at my home and weekend place. I've learned a few things along the way (heck, I didn't even know what an IP address was back then). And this forum has been a tremendous learning experience for me related to all things "networked music players" and digital music. I agree that the initial user experience can be a challenge. I find that people have a hard time grasping the difference between LMS on their local computer and mysqueezebox.com (i.e., LMS "in the cloud"), and how the two interrelate. But regarding good documentation, I see that the world has changed and for many companies (not just logitech) documentation, support, etc. has effectively been "crowd sourced". These very forums are a good example. The wiki is a good example (although it does need updating badly). This approach is not unique to logitech. I'd say virtually all major companies that I'm familiar with are doing the same (even Apple, as user forums are much more help than official Apple support, or the 3 page brochure that comes with the product). At first glance, this seems unfair (make the users provide support to each other), but as an old guy that has many years of being a "customer" seeking support for products, I'd say that never in my life has it been easier for me to get specific information about a product, how to use a product, etc. I find that I can answer most questions I have with almost any product with a google search. And moreover, I find that user-to-user forums are typically the BEST source of useful information. Frankly, I'd rather have knowledgeable users help me than some minimum wage person on the other end of a phone bank or help desk that is supporting 50 or more products from "outlines" in a manual (i.e., "is your unit plugged in to the wall? OK, please reboot and tell me what you see".) Anyhow, I'm the garymc you thank for helping you over at the other "official" logitech forum. I'm pleased you are making progress with your TOUCH setup and happy to help. The TOUCH and other SB players are marvelous pieces of equipment, particularly when you think about how inexpensive they are (well, other than the Transporter). And in many ways, I think we are simply lucky that some engineers somewhere decided to actually make the players better than they had to be with regard to sound quality, quality of DAC, digital and analog outs, etc. (given that they are really just cheap plastic consumer products). This is one area where SB products excel over SONOS I think. (and for me Sonos is a non-starter because it can't handle more than about 60,000 total files without a very clunky WMP workaround). Anyhow, stick with it. Once sorted, I predict you'll be quite pleased with the product. I'm perfectly willing to pay 10 times the cost for a networked music player that is better than the SB players and do everything they do, but honestly I've found no examples, at any cost, that can perform all the functions I use. ------------------------------------------------------------------------ garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=95586 _______________________________________________ Touch mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/touch
