bluegaspode wrote:
> Apple does all this without asking/contacting the developer (but I guess
> any developer would love to refund always to prevent a 1star rating of
> an angry user).
>
Well, there are a few cases, where, just out of principle, I prefer to
eat the one-star review.
Just got one of those on the US App Store for iPeng for iPad. The user
- First left a review using beautiful fecal language to describe that
the App just doesn't work.
- A day later contacted me and after two rounds of back-and forth it
turns out he converted his Radio to the UE software.
- OK, can happen, Logitech doesn't handle this whole thing gracefully
so this is probably a problem that's here to stay.
- So to avoid any hassle I sent him a promo code for a free copy of
iPeng UE. Problem solved, me thinks.
- Turns out now he doesn't want iPeng anymore (he did indeed not
redeem the code) and requests a refund
- I direct him to Apple (complete with the step-by-step instruction on
how to get a refund)
- He writes back "no, you need to contact Apple for me". Well, even if
I wanted to - I've got nothing but his name and e-mail address which
I'm almost sure is not the one he used as his AppleID (OK, I can't be
sure).
- Now, with his not really well-meaning 1-star-review in mind, me
thinks I'm fed up and just write back that the process works (I know
it does) and that I anyhow have no information about him with which I
could turn to Apple (I have done this for a user before; at the time
even including the receipt which I do not have in this case; back then
Apple just replied the user should send the inquiry himself).
Result: he summed up this little story in his updated (still) 1-star
review. Albeit using, well, more colorful language than me.
Sometimes you just have to take them as they come, can't always avoid
it. And no, I'm NOT going to offer HIM a PayPal refund (something I
otherwise do, too, in case of complicated issues).
------------------------------------------------------------------------
pippin's Profile: http://forums.slimdevices.com/member.php?userid=13777
View this thread: http://forums.slimdevices.com/showthread.php?t=97366
_______________________________________________
Touch mailing list
[email protected]
http://lists.slimdevices.com/mailman/listinfo/touch
