On Mon, Dec 15, 2014 at 1:05 PM, Rob Landley <[email protected]> wrote: > On 12/15/2014 11:15 AM, enh wrote: >> the mailing list archives haven't been updated in quite a while... >> >> Note:The archive search index was last rebuilt at Friday, 28 Nov 2014 >> 10:51:23 PST. Any postings after that will not be found by a search. >> Index rebuild is usally done once every 24 hours for this list. You >> can use a "View by date" link below to access more recent postings. >> >> http://lists.landley.net/pipermail/toybox-landley.net/ > > You might say I'm aware of the issue, yes. Whether or not Dreamhost is, > I honestly couldn't tell you. My most recent reply to a support ticket > on this issue was friday, but it's being going on for something like > a year now. (The following refers back to earlier support tickets from > before I switched email clients...) > > The 12/11 email at the end below (about moving the ticket into the > specific support queue of somebody who wasn't there over the weekend) > is the last I've heard from them so far. I can poke again if you think > it would help?
doesn't look like it would, judging by that thread! > P.S. Sorry I haven't merged your last two patches yet, I was up until > 5am debugging sed the last 2 nights in a row. Working on it... no worries. i'll send an email some time this week with the current toolbox -> toybox status, and hopefully a few more patches this week too. > Thanks, > > Rob > > On 08/19/2014 11:36 PM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=92848670&m=1195514 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> On Tue, 19 Aug 2014, you wrote: >> >>> The top level lists.landley.net page says "the list overview page has been >>> disabled temporarily". This "temporarily" has been at least a month now. >>> >>> Today, the mailing list archives went away. (Remember support ticket >>> #6046062 >>> from november? Well it happened again. >>> http://lists.landley.net/pipermail/toybox-landley.net is 404, so is the >>> aboriginal one.) >>> >>> I note that http://lists.landley.net/listinfo.cgi/toybox-landley.net is >>> still >>> there. Seems to be about the only thing that is... >>> >>> Rob >>> >> >> >> Hey Rob! >> >> I'm afraid that the List Overview Page has been disabled and that is >> likely not going to be a temporary thing. However, we have been taking >> some notes on what customers use this page for and why and are taking >> metrics on that information. We may consider enabling that page again in >> the future, but we'll first need to know what you need that specific page >> for and why. >> >> Please reply back with that information and I'll gladly update our >> internal notes on that and if we do end up re-enabling that page again, >> we'll let you know since we'll also note down the ticket number for the >> reply. >> >> >> Thank you kindly, >> >> Jin K. >> >> DreamHost Support Team + [email protected] >> Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ >> To continue this support case, just reply to this email. >> Open a new case at: https://panel.dreamhost.com/?tab=support >> >> > On 10/02/2014 04:20 PM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=94860391&m=8852859 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hello, >> >> I've answered your questions below: >> >>>>> >> The top level lists.landley.net has been dead for months. (I'm not >> entirely sure how to set up new lists without that page.) >>>>> >> >> I'm sorry but I'm not sure what you're referring to. You can add more >> discussion lists in your panel even without hosting. >> >> >>>>> >> The specific list pages for the existing mailing lists have gotten >> progressively slower. They used to update more or less immediately, but >> now they claim to update daily, except they don't: >> >> http://lists.landley.net/pipermail/toybox-landley.net/2014-September/date.html >> >> Currently says it most recently updated last thursday (which is an >> improvement from saying wednesday all weekend), but I personally >> responded to email on that list this morning, and the 28th, and the 27th, >> and the 26th... >> >> Also, loading the web archive page (or individual posts) can take over 30 >> seconds. >>>>> >> >> I see that list is currently updated till October and loading >> immediately. If you're seeing slowness it could be just a momentary load >> on the server. But our archives are rebuilt daily so the panel should at >> mos be only 24hrs behind. If it's beyond that let us know and we can >> manually update them. >> >> Please let us know if you have any further questions. >> >> >> >> Chris J. >> >> DreamHost Dedicated Support Team + [email protected] >> Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ >> To continue this support case, just reply to this email. >> Open a new case at: https://panel.dreamhost.com/?tab=sn. >> >> > > On 10/19/2014 06:04 PM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=95476104&m=9256887 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hi there Rob! >> >> I'm terribly sorry for the delay in response to this matter... >> >> I've looked into the 'toybox' list and it looks like that has archived >> since you placed this ticket: >> >> Last message date: Fri Oct 17 20:01:18 PDT 2014 >> Archived on: Sat Oct 18 16:14:57 PDT 2014 >> >> I don't see any issues with the 'che' mailman server any time recently, >> so I'm not sure what might've been up as the archive looks to have been >> updated properly at this time. If you can reply back with further >> specifics to this matter, we can take another look into this for you. Let >> us know. >> >> >> Thank you kindly, >> >> Jin K. >> >> DreamHost Support Team + [email protected] >> Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ >> To continue this support case, just reply to this email. >> Open a new case at: https://panel.dreamhost.com/?tab=support >> >> >> On Sat, 18 Oct 2014, you wrote: >> >>> It's doing it again. >>> >>> http://lists.landley.net/pipermail/toybox-landley.net/2014-October/date.html >>> >>> Last updated Thursday October 16th. It is currently Saturday October >>> 18th. (Even waiting 24 hours to respond to new mail is a bit silly, but >>> waiting multiple days is not fun.) >>> >>> Rob >>> >> > > On 10/20/2014 11:52 PM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=95510717&m=814504 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hi again Rob! >> >> I've looked into this matter and it looks like the 'scooter' mount was >> not mounted, and the archives are stored on that mount. That's why the >> list was showing a 404 for the list archives while the mailman panel >> itself was working okay. >> >> I've gone ahead and had 'scooter' mounted back to the 'che' mailman >> server and that looks to have fixed the issue with the archives as that's >> all coming up for me now. >> >> Looks like you're all set! Please reply back if you have any other >> questions at all. >> >> >> Thank you kindly, >> >> Jin K. >> >> DreamHost Support Team + [email protected] >> Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ >> To continue this support case, just reply to this email. >> Open a new case at: https://panel.dreamhost.com/?tab=support >> >> >> On Mon, 20 Oct 2014, you wrote: >> >>> Now going to http://lists.landley.net/pipermail/toybox-landley.net/ says: >>> >>>> Forbidden >>>> >>>> You don't have permission to access /pipermail/toybox-landley.net/ on this >>> server. >>>> >>>> Additionally, a 404 Not Found error was encountered while trying to use an >>> ErrorDocument to handle the request. >>> >>> Guys, please. I actually use this service, and it's gone repeatedly >>> wonky for over a month now. >>> >>> (And the top level index of lists I've created is _still_ "temporarily" >>> disabled. Is this service deprecated? I can secure alternate mailing >>> list hosting if necessary...) >>> >>> Rob >>> >> > > On 10/22/2014 10:50 AM, Rob Landley wrote:> On 10/20/14 23:52, DreamHost > Customer Support Team wrote: >>> ------------------------------------------------------------------------ >>> - After reading this response, please consider visiting >>> - the survey below to comment on its quality. Thanks! >>> - http://www.dreamhost.com/survey.cgi?n=95510717&m=814504 >>> - >>> - If the service you received from us was exceptional, please consider >>> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >>> - our souls, and get you good karma at some point down the road. >>> ------------------------------------------------------------------------ >>> >>> Hi again Rob! >>> >>> I've looked into this matter and it looks like the 'scooter' mount was >>> not mounted, and the archives are stored on that mount. That's why the >>> list was showing a 404 for the list archives while the mailman panel >>> itself was working okay. >>> >>> I've gone ahead and had 'scooter' mounted back to the 'che' mailman >>> server and that looks to have fixed the issue with the archives as that's >>> all coming up for me now. >>> >>> Looks like you're all set! Please reply back if you have any other >>> questions at all. >>> >>> >>> Thank you kindly, >>> >>> Jin K. >> >> That brought the list back, but the problem of it being really slow remains: >> >> $ time wget >> http://lists.landley.net/pipermail/toybox-landley.net/2014-October.txt.gz >> --2014-10-22 10:34:47-- >> http://lists.landley.net/pipermail/toybox-landley.net/2014-October.txt.gz >> Resolving lists.landley.net (lists.landley.net)... 66.33.216.51 >> Connecting to lists.landley.net (lists.landley.net)|66.33.216.51|:80... >> connected. >> HTTP request sent, awaiting response... 200 OK >> Length: 40282 (39K) [text/plain] >> Saving to: `2014-October.txt.gz' >> >> 100%[======================================>] 40,282 232K/s in >> 0.2s >> >> 2014-10-22 10:35:59 (232 KB/s) - `2014-October.txt.gz' saved [40282/40282] >> >> >> real 1m11.497s >> user 0m0.008s >> sys 0m0.012s >> >> >> That's 71 seconds to wget a small text file. The speed was fine once it >> started downloading, but the "awaiting response..." sat there for over a >> minute. This is actually fairly normal for attempts to access the web >> archive (at least pages that aren't in your squid cache). You click on a >> link and go get a beverage. >> >> I'm getting requests from my users to let gmane crawl it so they have an >> archive that's reliably up and readable. (This doesn't help the problem >> of when the update daemon stops stop running for a day or more at a time >> with known pending messages it hasn't processed yet, but the archive >> seems to be up to date at the moment...) >> >> Rob >> > > On 10/23/2014 03:24 AM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=95591890&m=4554654 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hello Rob, >> >> I apologize for the delay and for the inconvenience. There may be some >> residual slowing with this issue. We are still looking into it and we >> will have a solution for you as soon as possible. Please give us some >> time as our admins are definitely looking into it. If you should have any >> further questions, please feel free to message us back. :) >> >> >> Thanks! >> Jonathan N >> > > On 12/08/2014 11:09 AM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=97274136&m=8507147 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hello, >> >> On Sun, 07 Dec 2014, you wrote: >> >>> Remember this issue? It's back. >>> >>> Specifically, http://lists.landley.net/pipermail/toybox-landley.net/ is >>> not showing December, which we're a week into now, and trying to go to >>> the 2014-December page manually doesn't work either (404). >>> >>> Given the history of this issue ([roblan21 92848670] was back in August) >>> I gave it several days to resolve itself, but it's not doing it... >>> >>> Could you give the server yet another kick? >>> >>> Thanks, >>> >>> Rob >> >> >> I am running a config that will re-index the archives completely. Please >> give the system some time to finish the tasks. If it is still not showing >> after 24 hours, please let us know and we can further investigate. If >> there is anything else you need help with, please let me know! Thanks! >> Have a great day! >> >> >> Anthony S >> DreamHost Support >> >> > > On 12/11/2014 01:55 PM, DreamHost Customer Support Team wrote:> > ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=97401440&m=4664810 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hello, >> >> On Wed, 10 Dec 2014, you wrote: >> >>> Two days later, >>> http://lists.landley.net/pipermail/toybox-landley.net/2014-December/date.html >>> has indeed shown up... saying that the most recent message was December 1. >>> >>> I've received email from that list on December 2, and December 3, and >>> December 4... the most recent one was yesterday. >>> >>> So it's still over a week behind. >>> >>> Rob >> >> >> I do apologize for the inconvenience! I have reported this to our admins >> and they are working on resolving the issue as soon as possible. We will >> follow up with you once we have more information on the server. In the >> meantime, if there is anything else you need help with, please let me >> know! Thanks! >> >> Anthony S >> DreamHost Support >> >> >> > > On 12/11/2014 01:55 PM, DreamHost Support wrote: >> Hello, >> >> Your inquiry has been moved to the queue of a specific tech support >> team member (this is either because they are already familiar with >> your case or are the best equipped to assist you with this specific >> issue). They will respond to you as quickly as they can but depending >> on the complexity of the issue it may take longer than normal for >> them to get back to you (even in excess of 24 hours in some cases). >> >> Thanks! >> The DreamHost Ticket Moving Robot! _______________________________________________ Toybox mailing list [email protected] http://lists.landley.net/listinfo.cgi/toybox-landley.net
