#2618: ticket mods are lost on submit if ticket modified by someone else
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Reporter: [EMAIL PROTECTED] | Owner: cboos
Type: defect | Status: assigned
Priority: normal | Milestone: 0.10
Component: ticket system | Version: 0.9
Severity: major | Resolution:
Keywords: |
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Comment (by [EMAIL PROTECTED]):
Shouldn't the ClearSilver template be ticket_error_midair.cs, not
ticket_error.cs? There are other ticket errors (such as forgetting the
summary on a new ticket) that aren't handled by it, though it's probably
desirable if they all are. You don't need the merge stuff for new
tickets, but not having to manually copy and paste your ticket data back
in would be nice.
One problem with it, however, is that the preview gives you a preview only
of YOUR data, so if the collision was for anything except the addition of
a comment/attachement, there's no way to view what the updated value is.
E.g. if someone updates 'keywords', then you submit and get a mid-air,
when you hit 'retry', it's going to show your keywords, with no indication
of what the current commited keyword's value is (which you've never seen).
What I'm thinking is maybe on the error page, it can display the committed
values and the submitted values in two columns, and you can run down the
list and pick which to keep. Then when you hit 'retry' it submits the
collection of values you picked. You get your ability to manually merge,
and without much more fuss. Just need to load the committed data into the
HDF for the template to use, and throw in a little JavaScript magic for
dynamically valued form fields based on which side of the merge is
requested for each field.
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Ticket URL: <http://projects.edgewall.com/trac/ticket/2618>
The Trac Project <http://trac.edgewall.com/>
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