Bas van der Vlies wrote:
>            - Fixed an error in Ticket Update. When ticket
>            does not exists, proceed as if it is a new ticket

I may be interested in this plugin, but I don't see in the documentation how
emails are mapped to existing tickets, and what fields in the email are used
to update the ticket (change status, take, etc.).  There must be certain
conventions used, yes?

-- Gary Oberbrunner

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