Thanks Noah. If we ignore it, and view one of the reports showing the status, how else can the status move from New to whatever before it is Closed? It's never officially assigned (according to a report) until it is accepted..... true?
Jen Noah Kantrowitz wrote: > On Dec 13, 2006, at 11:44 AM, Jen wrote: > > > > > Our manager asked if our users really need to "accept ticket". > > > > Is there any other way for the status of a ticket to change from > > New to > > something other than closed? Are there any problems or issues > > associated with not accepting a ticket? > > Nope, you can ignore it entirely. Usually it means a dev is actively > working on the problem or something like that. > > --Noah --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
