Hello. I'm planning to deploy Trac at a very small call logging center. Essentially the tech support team would enter every call as a ticket, so that managers can keep track of who's calling and why. For something on a small scale like this I can get away with using a bug tracker as a call logger.
Could I get some opinions from Trac users as to the best (or rather easiest) way to keep a database of customers associated with tickets? Eg, customer calls support tech, support tech creates new ticket, includes contact's name, email, phone number, etc. If the customer calls a second time for a different issue, we create a new ticket but reuse his information. Ideally a manager should be able to access some page where he gets the customer's contact info as well as a list of tickets associated with him. I'm sure some of you already have something like this going, so any input is appreciated. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
