On Jul 22, 11:41 am, rupert thurner <[EMAIL PROTECTED]> wrote:
> hi,
>
> how would it be possible to configure a somehow more classical
> workflow where by changing the status it gets a custom role as owner
> (i.e. a permission with some users attached to it).
>
> i.e. moving a ticket out of the test stage needs role/permission
> "tester".
>
> rupert.

Yes, this can be done.  You write a custom ticket handler.

however, there are some things out there to make your life easier.

in the contrib branch, there is an "enterprise" workflow, which
implements, among other things, a stage to "verfiy" a ticket.  the
person that verifies the ticket can NOT be the person that closed the
ticket if you install, the custom handler per the instructions.  (very
good place to start if you want to write your own, or modify this
basice concept)

Also, the following plugins might be helpful(exact names they are not,
they are approximations from my fragmented memory):
AdvancedTicketWorkflow
BlackMagicTicketTweaks
the FineGrainedPermissions thing (might be a macro, I forget)
the PrivateTickets plugin can be handy as well. (both for use and
learning)
often times, the "TicketValidator" plugin, combined iwth the
AdvacedTicketWorkflow plugin covers a lot of options as well.

Hope that's a good start for you.
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