Like you had rightly pointed out .. It was some configuration file
problem ! Sorry for the trouble !
But there's another problem now :

My subject line for the email always remains  "Re: #id:"
Am I supposed to add a 'phrase' of any kind in the
ticket_subject_template ?
the configuration is more or less the same as the previous file ..
except for the email ids .. which should not be much of a relevance
now !
My requirement is that the ticket subject/heading comes in the email
header :

Many thanks !

On Oct 1, 5:54 pm, "Emmanuel Blot" <[EMAIL PROTECTED]> wrote:
> >    'SMTP Notification Error')
> > my configuration file :
>
> [notification]
> smtp_from = [email-id]
> smtp_replyto = [email id]
> smtp_server = [server name]
> ticket_subject_template =  #.id:
>
> As I wrote in the ticket commenthttp://trac.edgewall.org/ticket/3654#comment:6
> do not obfuscate your notification configuration, or there's little
> that can be done to understand the issue.
>
> --
> Manu

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