Christian Boos wrote: > Chris J wrote: > >> I have users that I want to be able to edit the CC field, but not >> close tickets. Is this possible? Looks like EDIT_CC is dependent on >> MODIFY. >> >> > Having TICKET_MODIFY will give you TICKET_EDIT_CC automatically, but you > can grant only the latter and not the former (which is why there's a > separate action in the first place!). > Spoke from memory ... actually only having TICKET_ADMIN will give you TICKET_EDIT_CC automatically.
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