Hello!

i'm trying to create an advanced workflow for tickets that has a new
state, WORK_DONE, before the CLOSED state; the idea is a Project
Manager only can change the state from WORK_DONE to CLOSED (after
validating that everything works) or can send back the state to
ACCEPTED (or WORK_IN_PROGRESS maybe).

Another possible use of custom privileges will be to use the ticketing
system also to request a vacation, which again will require a Manager
approval.

I could easily find how to create new workflows, and the system is
powerful. But could not find anywhere information on creating custom
privileges. Is there any way?

Thanks a lot,
Stefano Crosta

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