On Tue, 2009-06-09 at 15:21 +0200, Roger Oberholtzer wrote:
> Am I doing something wrong:
> 
> I have a workflow where a ticket can be set to Testing. During testing,
> the ticket is assigned to a tester by changing them to the ticket owner.
> So far, so good.
> 
> If, when the ticket is in testing, someone else other than the
> tester/owner modifies the ticket, the owner is changed to the person who
> modified the ticket. This is because in the Actions panel there is:
> 
>  * leave to "roger" as testing The owner will change from someoneElse.
> 
> The ticket is always shown with the name in this item set to the current
> user, not the current owner. I want the ticket to stay in testing, and
> only change the owner when the name is changed in the menu. I use the
> set_owner key word to get the menu in the Action panel. How do I say
> that the owner should, in the popup menu provided, default to the
> current owner and not the person modifying the ticket? Expecting the
> users to remember to set this to the current value is asking for
> trouble.
> 

So, I am fated to always have the ticket owner default to the current
viewer when a ticket is changed? I cannot have the owner default to the
current owner, and require that the ticket changer actively take
ownership if that is appropriate?



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