On Wed, May 19, 2010 at 08:54:28PM -0400, Chris Shelton wrote:
> Ross,
>
> On Wed, May 19, 2010 at 4:58 PM, Ross J. Reedstrom <[email protected]>wrote:
>
> > Hey all -
> > Coming back to an older trac install, looking at improving email
> > integration. Anyone made any progress on parsing inbound emails into
> > ticket _comments_? I realize there's at least two solutions for creating
> > new tickets.
> >
> >
> email2trac does has performed this as an option for quite a while. See:
> https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration#TicketUpdate
Chris -
You know, that functionality was probably there the last time I looked but it's
still not clear to me that that 'updating' a ticket means adding a comment. The
docs you pointed at, for example, talk about the syntax for setting various
ticket properties, but don't mention that the body of the email is appended as
a new comment. In my defense, all the oneline descriptions of email2trac say
thinks like 'creates tickets in trac from emails'
The trac DB schema has never quite aligned with my brain, I guess.
And there it is, in the source:
def ticket_update(self, m, id, spam):
"""
If the current email is a reply to an existing ticket, this function
will append the contents of this email to that ticket, instead of
creating a new one.
"""
Thanks, I'll have to take another look at deploying this for us.
Ross "kicking himself for years of not being able to reply to ticket emails"
Reedstrom
--
Ross Reedstrom, Ph.D. [email protected]
Systems Engineer & Admin, Research Scientist phone: 713-348-6166
The Connexions Project http://cnx.org fax: 713-348-3665
Rice University MS-375, Houston, TX 77005
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