Hi,

I would like to implement the following hierarchical scheme for our application support:

               /Client1
/Product   /Client2
               /Client3

Where all internal company support people would access from /product and would be able to enter any clients ticket projects without extra authentication. Clients would have access only to their respective ticketing venues.

This might seem complicated, but necessary, since we recently discovered that Trac cannot keep open with the same credentials more than 1 project at the same time. Our support personnel, need to have access to all clients' tickets and would like to work with mutlitple clients at a time from the same workstation. This doesn't seem possible with current Trac (we use 11.6). Any time I am logged to a Client1 ticketing project and open Client2, I am logged off Client1 due to Cookie restrictions.

Is this possible? If not any pointers as to what code should we look to implement it?

Thanks,
Nikos Balkanas


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