Hi,
I would like to implement the following hierarchical scheme for our
application support:
/Client1
/Product /Client2
/Client3
Where all internal company support people would access from /product and
would be able to enter any clients ticket projects without extra
authentication. Clients would have access only to their respective ticketing
venues.
This might seem complicated, but necessary, since we recently discovered
that Trac cannot keep open with the same credentials more than 1 project at
the same time. Our support personnel, need to have access to all clients'
tickets and would like to work with mutlitple clients at a time from the
same workstation. This doesn't seem possible with current Trac (we use
11.6). Any time I am logged to a Client1 ticketing project and open Client2,
I am logged off Client1 due to Cookie restrictions.
Is this possible? If not any pointers as to what code should we look to
implement it?
Thanks,
Nikos Balkanas
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