On 01/21/2011 12:07 PM, Guilliams, Ken wrote:
I have a new ticket created. In the action field, the green dot is lit at the bottom of the ticket with State Leave as New. I want to move the ticket to the next State but cannot get it out of New? Can someone help me?
1. This is a new conversational thread. Please follow standard list etiquette and do not start a new one by replying to an old one. Start a new one.
2. Can you be more specific about the issue. "cannot get it out of New" can mean "there are no other options to select" or "when I select another state, I get an error", or something else. What exactly are you seeing?
3. What is the workflow set up for that ticket type? -- Matthew Caron Build Engineer Sixnet | www.sixnet.com O +1 518 877 5173 Ext. 138 F +1 518 602 9209 matt.ca...@sixnet.com -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to trac-users@googlegroups.com. To unsubscribe from this group, send email to trac-users+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
