Hello,

On 22.03.2012 17:23, Marissa G wrote:
Is it possible to create a ticket report or query that will give me
tickets that were *ever* in a certain status. We would like to track
tickets that go back and forth from our QA team and so I need to see
tickets that in history, were in the reopened state.

I don't think it's possible with ticket queries, but a ticket report could look at the ticket_change table (it stores the ticket history, one field-change per row):

SELECT DISTINCT t.id AS id
  FROM ticket t
  LEFT JOIN ticket_change tc ON t.id = tc.ticket
  WHERE tc.field='status' AND tc.newvalue = 'reopened'

This should list all tickets that were ever changed to status reopened.

--
Peter

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