First of all I have to state that I'm pretty new to trac. I was instructed 
to set it up for our company and until now everything worked well during 
the setup.
The point is, we want to use a single trac instance for multiple companies. 
Each company representative will get an account to post tickets and view
their status. It is important that the guy of company A wont be able to 
read the tickets the guy of company B submitted. That's where these plugins 
comes into play.

I am using trac 0.12.3 and PrivateTicketsPlugin 1.1.1

I installed it properly I guess since it appears in the Plugins menu of the 
trac-administration. I also have the new permissions that come with the 
plugins in
the dropdown-box in the permissions menu. So I guess this all worked well.
I added the PrivateTicketsPolicy to the trac.ini file and obviously enabled 
the plugin there as well. The PrivateTicketsPolicy is placed before the 
existing Policies:

permission_policies = PrivateTicketsPolicy, DefaultPermissionPolicy, 
LegacyAttachmentPolicy

In short: I followed the configuration instructions provided on 
trac-hacks.org step by step.

To test it I created a guest-user and granted him the 
permission TICKET_VIEW_REPORTER, since I want him to only see the tickets 
he reported himself. 
Beside that guest doesn't have any other permissions since the 
guest-account inherits all permissions from "authenticated" which are at 
the moment: 
TICKET_CREATE, TICKET_MODIFY, TICKET_VIEW, WIKI_CREATE, WIKI_MODIFY and 
WIKI_VIEW.

As you can see, the user- and permission-configuration is as basic as it 
gets.

The problem is that it doesn't seem to work at all. My guest user is still 
able to see all tickets. Are there any errors regarding my permission 
configuration or
do you see any other things that I might have missed? I'm a bit at a loss 
about that at the moment since it doesn't seem to be a "real" error with a 
corresponding
error message providing some kind of information about the issue. It's 
probably a wrong configuration of the permissions right now I guess.

I tried both plugins stated in the title of this post and both seem to have 
the same non-existing effect on my trac system ;/

Any help about that issue is greatly appreciated.

// Johannes

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