On Tuesday, August 7, 2012 10:01:25 PM UTC+1, hasienda wrote:
>
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> Am 07.08.2012 17:56, schrieb acristovao:
> > Hi!
> >
> > I'm dealing with a situation that seams to be a bug
> >
> > I've created a custom field that has the type of "Textarea". I use this
> > to write the reason a ticket can not be closed. Such as a reference to
> > another ticket.
> >
> > After that I've edit "My Tickets" query so that this custom field should
> > be returned. The problem is that in the return list of tickets the field
> > that I've created above does not interpret the ticket strikethrough case
> > the reference ticket is already closed
> >
> > Can anyone help me on this?
>
> The question isn't totally clear to me. Specifically
> * Where do you expect a strikethrough formatting?
> * Is your custom ticket field format specified as 'wiki' or just text?
> * What fields other than ticket ID and the custom one do you see in
> query results table?
>
> Please note, that according to my own experience there's no wiki
> formatting in TicketQuery result tables anyway. I meant to file a bug
> about this for quite some time now, but maybe there is already one.
>
> Steffen Hoffmann
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Hi,
* Where do you expect a strikethrough formatting?
I expect strikethrough formatting in all closed tickets referenced on the
custom field. This actually happens when I'm viewing the ticket but on an
SQL query results it does not happen
* Is your custom ticket field format specified as 'wiki' or just text?
The custom ticket field format is specified as 'wiki'
* What fields other than ticket ID and the custom one do you see in
query results table?
Ticket ID | Status | Summary | Component | Milestone | Type | Priority |
Created | Solved Version (custom field) | Blocked by (custom field, and the
one that I've mentioned above)
Imagining Ticket A is Blocked by the resolution of ticket B that is already
closed.
» If I'm viewing ticket A, the ticket B ID has strikethrough
formatting;
» If I'm viewing My Ticket results, Ticket A appears but in Blocked
By column Ticket B does not have strikethrough formatting
Any guess?
André
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