I could use some help in understanding how to effectively manage the tickets in Trac that I own and are assigned to me. I would really appreciate it if others could share how they are using Trac to manage their tickets.
Briefly, here is the problem I have. When I click on the "My Tickets" report, I have 16 tickets under "Accepted" and 35 tickets under "Owned". In the "Accepted" section, I have 5 critical, 6 major and 5 minor priority tickets. In the "Owned" section, I have 2 critical, 20 major and many minor priority tickets. Ideally, I would like to rank this list in the order that I need to work on the tickets. The priority doesn't seem to work because we use it identify the seriousness/importance of the ticket and there can be many tickets that are grouped in the same priority. What is the most effective way to use "accepted" versus "owned", and rank the lists in the order you plan to work on them? One thought I had was to mark the tickets I am currently working on as "accepted". The other tickets that I will be working on in the future will be marked as "owned". The problem with this is the size of the "owned" tickets becomes quite large and they are also not rank ordered in the order I need to work on them. They are grouped by priority, but the groups are large and I don't have a way to rank each group. I would really appreciate any feedback folks can provide. Thanks, Keith -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/trac-users?hl=en.
