On 12/22/2012 8:59 PM, RjOllos wrote:
On Tuesday, December 18, 2012 9:44:03 AM UTC-8, Bill Buklis wrote:
Recently I migrated our trac system to a new server and updated to
version 1.0. Everything seems fine except that for some reason the
owner
is not getting set when creating new tickets. I have an owner
specified
for every available component. When users create new tickets they
also
select an appropriate owner. This used to automatically assign the
ticket to the correct owner who would get notified by email. But, now
the owner isn't getting set even though the component field is
filled in.
If your issue was only that the component owner was not being set as
the ticket owner, then I would suggest: There was an issue recently on
IRC which was solved by removing the `[ticket] default_owner` entry
from trac.ini. If the entry is not present, or if the somewhat awkward
value < default > is entered, the default owner will be the component
owner.
http://trac.edgewall.org/wiki/TracIni#ticket-section
http://trac.edgewall.org/wiki/TracTickets#DefaultValuesforDrop-DownFields
However, since you also say that the owner is not being set when
explicitly selected by the user, I am not so sure. Just a guess, but
maybe this problem is somehow caused by default_owner being a blank
entry. Please let us know what your entry for `[ticket] default_owner`
is, and we can take it from there.
Thanks, I did eventually figure it out after some extensive google
searching. Sorry for not updating on the list. That was exactly the
case. There was an entry for "default_owner" and it was indeed blank.
I've never added or modified this field, so I can't say how or when or
even if it was changed. I changed the entry to "< default >". I'm
guessing that the behavior of this field changed with the 1.0 version
and this is why component owners were no longer working. Don't know...
Anyway all is good now. Thanks.
--
Bill
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