Hello, I am looking at an open-source option for replacing at least one of the functions we currently utilize Microsoft's Sharepoint product for, in particular a searchable record of problems/issues/tasks or team ends up working on. When a team member is on-call, we may receive requests for assistance in a number of ways including page/SMS Text, phone, email to a shared team mailbox, email to individual user and Microsoft Lync chat session.
We typically record these by creating a new Sharepoint item in our "Support Notes" section. One thing that this allows that we would like to maintain is the ability to send/forward an email to an email address that results in an item being added to the "Support Notes" section on Sharepoint without having to cut/paste the contents of an email and use the web interface to access Sharepoint and create a new item. Sharepoint has worked well for us in the past, however, due to the large number of entries being created by all groups within our organization we are finding that search capabilities are running months behind (new entries added are not detected by a search for at least 30-60 days after being created and if errors during a "crawl" occur, this gets extended by another 30-60 days). As such, it is becoming less useful as a searchable repository for our on-call support notes. While looking for options, I noticed the Apache Bloodhound project looked like a potential option and that it was built on Trac. What I am wondering is if Bloodhound/Trac has any built-in capabilities to have new entries created via a SMTP mail message coming into a mail account on the server where Bloodhound/Trac is running? If not, is there a plug-in mechanism that would allow us to develop a component that could take the subject line of a received email and utilize it as the "Summary" and the email body as the content of a new ticket to be created within Bloodhound/Trac? If so, is there a documented API for creating such an entry? When I tried the online Bloodhound demo and created a new ticket, it looked like there was a basic window and an "full dialogue" option which would prompt for more details when creating the ticket. With the email option we might only easily have access to data for the "Summary" and "Description" sections (no specifics for "Product", "Version", "Type"). Any thoughts on how we might be able to utilize Bloodhound/Trac (or an alternative) running on SLES 11 on System z (s390x Mainframe architecture) to provide us the stated functions of Sharepoint without the search issues we are encountering would be greatly appreciated. Thanks in advance for your time and assistance. Best Regards, Ted -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
