Hi, many thanks for constantly working on email2trac! I'm using it since some years now and I'm very satisfied with it.
There is one thing, I'm missing however: When support staff is answering a ticket, they still use their e-mail client (MUA) and have to cc the Trac address to update the ticket at the same time. They have to take care to put the ticket number in the subject. It would be nice, to answer directly from within Trac and let Trac send out the email to the client. One can, of course, put the client into cc of the ticket, but that would potentially generate a flood of mails to the client, e.g. if the ticket is re-assigned or some internal fields, not of interest to the client, are changed. This is a typical use case for e-mail based issue trackers, or CRM systems and I already found a very nice solution the with OpenERP issue tracker. But maybe Trac can to the trick, too? TIA, Cheers On 2013-06-18 11:07, Bas van der Vlies wrote: > 2.7.0 -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
