On Friday, March 7, 2014 8:35:08 AM UTC-8, ONeal Freeman wrote:
>
> I realize the template plugin should do this but I am having issues with 
> it right now and I have a deadline to meet so I am also pursuing other 
> avenues.
>
> Has anyone gotten this to work to add multiple lines to the default 
> description?
>
> <html xmlns="http://www.w3.org/1999/xhtml"; xmlns:py="
> http://genshi.edgewall.org/"; py:strip=""> <!-- Custom match templates go 
> here --> <span py:if="req.environ['PATH_INFO']=='/newticket' and not 
> req.args.has_key('preview')"> <textarea 
> py:match="textarea[@id='field-description' 
> and @class='wikitext']" py:attrs="select('@*')"> Your custom description 
> goes here. </textarea> </span> </html>
>
> From: 
> http://www.nextthing.org/archives/2008/05/02/adding-default-descriptions-to-trac-tickets
>

I hope we can continue debugging the issue with your Trac instance and 
TracTicketTemplatePlugin, but in the meantime, putting the following in 
template/site.html should allow you to set a ticket template:

<html xmlns="http://www.w3.org/1999/xhtml";
      xmlns:xi="http://www.w3.org/2001/XInclude";
      xmlns:py="http://genshi.edgewall.org/";
      py:strip="">
  <py:if test="req.environ['PATH_INFO']=='/newticket' and not 
req.args.has_key('preview')">
    <textarea py:match="textarea[@id='field-description']" 
py:attrs="select('@*')">
Your custom description goes here.

This is the second line, preceeded by a line of whitespace.
    </textarea>
  </py:if>
</html>
 

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