On Wednesday, February 4, 2015 at 4:40:47 PM UTC-5, matt.caron wrote:
>
> On 02/04/2015 04:16 PM, Sri Ram Kannan wrote: 
> > Hi Mathew, 
> > 
> > Thanks for replying back. I would look into your notes to install the 
> > mail server. 
> > 
> > Before that, can you say how to test Email2Trac and Mail2Trac plugins 
> > locally ? I have installed the Trac in my local machine successfully. I 
> > don't have the idea of how to proceed to test the plugins. 
>
> I'll answer each point individually and try to help. 
>
> I'm also not familiar with Mail2Trac. I only use email2trac and achieve 
> the behavior which I think you're trying to get working. 
>
> Looking at http://trac-hacks.org/wiki/MailToTracPlugin, it seems that 
> MailToTrac and Email2Trac may provide the same functions, so you would 
> want to pick one, and not do both. 
>
> > To be precise where I'm struggling to continue is: 
> > 1. Able to create a ticket and the ticket is sent to Gmail successfully. 
>
> It sounds like this is working. 
>
> > 2. No clue on where the email generated is stored in the local machine. 
>
> It isn't. Email is only stored on the local machine until the remote 
> machine (Google's servers) accept it for delivery. Then it is deleted. 
>
> > 3. The main functionality to check is to modify the ticket and send to 
> > Email2Trac and Mail2Trac plugin so that the modification must be added 
> > as a comment in the ticket page. 
>
> I presume you mean that you want to reply to the email and have it get 
> added to the ticket. For that, you need a local mailserver that accepts 
> email destined for the original from address. 
>
> So, if you send email to [email protected] <javascript:>, and it's from 
> [email protected] <javascript:>, you need to be able to hit reply and 
> the email goes 
> to [email protected] <javascript:>, which means that you need to set 
> up a mailserver 
> @ yourdomain.com which will accept email and route it to the email2trac 
> script. 
>

Can you explain this point much in detail on how to achieve it ? Do I need 
to install mail server as you mentioned in the earlier mail using your 
notes ? Exim ? 

>
> > 4. How to receive the mail locally in the machine to see rather than 
> > sending to the gmail. 
>
> Once your mailserver is working, you'd want to change the email address 
> associated with that user in the admin panel, so instead of trying to 
> send it to [email protected] <javascript:>, you want it to go to 
> [email protected] <javascript:>. You may also want to change the 
> trac config 
> to use the local mail server. Then you can check that email account 
> instead of the IMAP account and get email there. 
>

And please explain to how to do change the trac config to use the local 
mail server. 

I appreciate your immediate response and you gave a clear idea about the 
issue now. Thanks a ton! 

>
> > I kindly request you to explain if possible step - by - step so that I 
> > can understand easily.  I'm working in ubuntu 14.0.4 and see a good 
> > article for email2trac on windows but not for ubuntu. 
>
> IIRC, Installation is standard Unix configure/make/make install: 
>
> https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracInstallation 
>
> You could follow the Debian Package instructions, but I believe I just 
> followed "No package manager". 
>
> And this covers the config: 
>
> https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracConfiguration 
>
> And the stuff I posted earlier covers adding it to your exim. 
>
> Unfortunately, I can't be more specific than this, because the specifics 
> are determined by your site's individual requirements. 
>
> -- 
> Matthew Caron, Software Build Engineer 
> Red Lion Controls | www.redlion.net 
> +1 (518) 877-5173 x138 office 
>

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