On Wednesday, June 29, 2016 at 8:14:45 AM UTC-7, [email protected] 
wrote:
>
> Hi everyone,
>
> I have a lot of closed tickets that have the owner field in blank. So what 
> i want to know is who was the last user that modify each of those tickets, 
> so i can assign them as "owners".
> Is there a way to generate some kind of report for this? Im new with this 
> tool, and im not familiarized with the query language yet.
>
> Hope I made clear my problem.
>
> Thanks in advance.
>
> Esteban
>

The author of the last comment isn't available using a Custom Query, but 
you could write a Report with SQL to provide the information.

The SQL for a report that shows the author of the last comment for closed 
tickets is:


SELECT id, summary, tc.author, changetime AS modified, MAX(tc.time) AS 
_latest

FROM ticket t, ticket_change tc

WHERE t.id = tc.ticket

 AND status = 'closed'

GROUP BY t.id



You can also add a "set owner" action to the closed state of your workflow. 
Here is a snippet we use on trac.edgewall.org:

change_owner = assigned,closed -> *

change_owner.name = change ownership

change_owner.operations = set_owner

change_owner.permissions = TICKET_MODIFY


- Ryan

 

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