On Tue, Aug 29, 2017 at 8:19 AM, Tim Ward <[email protected]> wrote:

> Entering a newline in a comment as "\n" via the XMLRPC plugin doesn't work
> - the comment fails to appear in the ticket (and so far as I can see there
> are no error messages in any logs anywhere).
>
> So I tried the various other ways of entering newlines, such as "[[BR]]",
> with weird results. A two line comment with the lines separated by "[[BR]]"
> sometimes appears as two lines in the Trac browser UI, and sometimes
> appears as a single line with the text "[[BR]]" in the middle. (I didn't
> get anything noticeably different, so far as I recall, with "[[br]]" or
> "\\".)
>
> I haven't been able to determine what decides the "sometimes", although it
> may have something to do with what string immediately precedes the
> "[[BR]]". Eventually I found that putting a space first, so " [[BR]]"
> worked insofar as that consistently gives two separate lines in the comment
> as displayed in the Trac browser UI ...
>
> ... but I now discover it sometimes (at least) gives a single line with "
> [[BR]]" in the middle in the notification email.
>
> How, please, can I consistently and correctly
>
> (1) add a multi-line comment to a ticket via the XMLRPC plugin
> (2) so that it displays as multiple lines in the Trac browser UI
> (3) and also displays as multiple lines in the notification email
>
> ?
>

A code snippet showing the method calls you are using may help with
identifying the issue.

- Ryan

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