On Friday, May 21, 2021 at 12:01:21 PM UTC-7 santiag...@digidescorp.com 
wrote:

> I modify the exceldownloadplugin to write tickets to an excel sheet in a 
> desire format that we need. But I wanted to delete or send to another user 
> the tickets that were used to populate the excel sheet that was generated 
> by my plugin.
>

In that case, you likely want to work with a model.Ticket object, apply the 
changes to the ticket, and finally call ticket.save_changes. 
https://trac.edgewall.org/wiki/TracDev/DataModels#Ticket

Ryan

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