On 4/30/06, Patrick Stinson <[EMAIL PROTECTED]> wrote:
1) fire. 2) post opening 3) rehire.
Well, before going that far, a little "public humiliation" may go a long way. For our ticket system (which doesn't run Trac, but that's neither here nor there), a daily report is published of all tickets, including who's responsible for them, which have remained open past their expected closing date. And published to the whole department. So, if you can track what tickets haven't been looked at be the owner in the past X days...send out an email listing them, addressed to the whole team, that basically says "Ticket 1234, owned by Dave, is getting stale. Ticket 1357, owned by Jim, is getting moldy and has started rotting in the corner." And so on. _______________________________________________ Trac mailing list [email protected] http://lists.edgewall.com/mailman/listinfo/trac
