The Federal Register of August 12, 1998, on page 43245 states: "....Telephone
voice response and 'faxback' (a request for information made via voice using a
fax machine and requested information returned via that same machine as a fax)
systems would not be included." [in the regulation].
I would understand this to include faxes generated when a caller uses an IVR
to obtain information from an application system. For example, a provider
calls a payor's IVR and requests the option to have a fax returned to document
a patient's eligibility. It would appear this "faxback" would not be subject
to the proposed security regulation. Current technology with IVRs provides
entry of identifying information either using the tones from keying on the
telephone or caller voice recognition. Either request entry mode should be
honored for returning a fax to the caller.
John Ellis, Audit Liaison Manager, ISD Support Services, AC-GFK
Voice: 818.234.2972 Pager: 888.789.3983 Fax: 818.234.2890
This e-mail message is for the sole use of the intended recipient and may
contain confidential information.
------------------( Forwarded letter 1 follows )--------------------
Date: Thu, 2 Aug 2001 17:11:39 -0600
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Sender: [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
Subject: Electronic Faxs
As I understand the regulations hardcopy paper Faxs are exempt from
compliance with the format requirements in the Transaction regulations.
Does this also apply to Electronic Faxes?
Kris Owens
Senior Project Manager - HIPAA Project
Presbyterian Healthcare Services
505/923-8108
[EMAIL PROTECTED]
HIPAA: It's not just a law - it's a whole new way of doing business.
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