Mr. Watkins ask me to post responses I received to inqueries for telecom, emc, and safety info on Bangladesh, Brazil, Mexico, Russia, and United Arab Emirates. Forgive my quick concatenation techniques.
================================================= BANGLADESH ================================================= bangladesh Bangladesh Standards and Testing Institution 116-A,Tejgaon industrial Area Dhaka-1208 bangladesh Att ; Eng M Liaquat Ali Frank ================================================= UNITED ARAB EMIRATES ================================================= I cannot recall any responses for the UAE. Perhaps I have just misplaced them, I just returned from holiday. ================================================= RUSSIA ================================================= The Russian safety approvals are issued by GOST. For more information you can contact the nearest TUV Rheinland of Northamerika office, they might be able to help you further. ----- Begin Included Message ----- Why did nobody think about calling the Russian Consulate or Embassy? In this way you may get the original information without interpretations. Regards, Bogdan M. Matoga [email protected] Note: All applicable disclaimers applly. ----- Begin Included Message ----- TUV Rheiland has an agreement with GOST. All you have to do is to tell TUV that you need the GOST approval when you submit a product to them and they will do the rest. Jim Bacher Monarch Marking Systems, Inc. [email protected] ----- Begin Included Message ----- Can anyone supply information about telecom approvals in Russia? I have the usual questions, as follows. 1) What agencies (name, address, phone, FAX, E-Mail) regulate Russian telecoms? <Gosstandart (GOST, for short) is the agency certifying safety, EMC, and <telecom. < Gosstandart of the Americas, Inc. < One Marine Plaza < North Bergen, N.J. 07047-2293 < 201-861-2293; FAX: 201-861-0740 < <The following publication might be helpful (it's expensive, about <$800.00): < Telecommunications Guide to the Former Soviet Union and Baltic States. <You can obtain that from CIS Technical Publishing Institute < The Old Courthouse, Hurst Green, < East Sussex TN19 7QP, England < FAX: +44 1580 860304 or < CIS Technical Publishing Institute < 800 Summer Street < Stamford, CT 06901 < FAX: 203 325-4443 2) What standards apply? Will they accept EN 55022 and EN 60 950 for EMC and safety? <GOST is, or was, beginning a plan to establish reciprocal standards <and test procedures with EC countries. I don't have the latest <information as to the status. You can call them. 3) What is the cost and time involved to get approvals? <No idea! TUV Rheinland is a GOST accredited lab; however, be careful, <since only certain specific TUV Rheinland locations are accredited. <Make sure that the correct TUV Rheinland address is on any certificates <you obtain. 4) Are we better off getting approvals ourself, or having our distributor hold the certificates? <No idea. However, I would recommend that you get the requirements from <the "horse's mouth",-- see what they say and then deal with any other <intermediary agencies. ----- Begin Included Message ----- >From [email protected] Fri Dec 22 16:59:53 1995 == My note: I have gotten two distinctly different kinds of answers: 1) Follow a formal procedure using outside consultants. For example, there is KEMA in the US or the Netherlands. In the UK, there is Interconnect Communications (ICC) or Triton Communications. For KEMA, contact Peter Hafkamp in Chalfont, PA at 2115-822-4283. For ICC, contact John Pearson at 011-44-1291-620425. For Triton, contact Rob James at 011-44-117-9477123. 2) Get an inside contact to "handle" the authorities. This is the path recommended by most of the TREG respondants. Their answers follow. ----- Begin Included Message ----- Subject: re: Russia Pete, This may not be much but we had an experience with a Telecom approval in Russia a few years ago. We asked an engineer at the "PTT Office" how we would go about getting our Data/Fax modem approved. His response was, "does it work in the USA"? Since the answer to his question was yes he said it would acceptable in Russia. No PTT approval necessary. Our product fully complied with FCC Part 68, UL/CSA & CISPR 22 requirements and was marked accordingly. I do not have information on cost and approval timeframes if they even exist. I would recommend utilizing an agent or distributor for obtaining and/or holding certificates ----- Begin Included Message ----- here some of my experience with Russia: 1. They will except Safety from TUV Rhienland. 2. They may except EN55022 B, but sometime they may ask to retest in Russia. 3. Telecom is the most difficult. Usually they will test the product in St.Petersburg, but scheduling, test, documentation requirements may be a nightmare. You need a manual, and technical specification with circuit description in Russian. There are no concrete rules, they still intransition, and things may change everyday. You need someone in Russia, who knows peaple, lunguage and the culture. ----- Begin Included Message ----- ==================================================== Date Sent: Tue, 19 Dec 1995 20:29:38 -0800 To: "Pete Van Raalte" <[email protected]> From: Subject: Re: Russia Yeah! If you can find someone who will pay you DM or $ or goods that you can sell for telco equipment for Russia, take the money/goods and let him do what he wants. You have to have someone inside who knows how to run the system and has something in it for him, or you are completely screwed. Don't bother to try for any approvals yourself, and most especially, don't pay anybody anything for approvals. If your party is doing a total slime job, other approvals don't matter, but if there is anything legit going on, EN 60950 and CE or at least EN 55022 would be helpful to your party. Make sure that you have your remuneration before your party tries to get the goods into Russia or you will have a customs shakedown. In other words if it's good business for your inside party, they can deal with it, and if they can't deal with it, it isn't good business for anybody. ----- Begin Included Message ----- The Russian approval system is fraught with bureacracy. It is important to know what you have to meet in total before you go into the process. We understand the best normal time is 2 months. However the authorities indicate that many products are not compatible with their systems so the process would be longer. You need to proceed with the approval through the approval authority who then assigns or forwards on your request to the selected test lab. I hope this helps you out. ----- Begin Included Message ----- The latest copy of EN 61010-1, with Amendment 2, dated July 1995 does not list RUSSIA as a CENELEC member. Therefore, I assume they are not a party to the CCA (unless the've joined since that time. Perhaps the CB Scheme will work for you. Regards, Art Michael, Editor * * * * * * * * * * * * * * * * * * * * * * * International Product Safety News * * Check out our current offer on the * * Safety Link at http://www.safetylink.com * * * * * * * * * * * * * * * * * * * * * * * ================================================= BRAZIL and MEXICO ================================================= Adresses Brazil: Comite Brasiliero de Electicidade (COBEI). Rua Libro Badaro 496 - 3 andar. o2oo8,oo sao Paulo -SP Brazil Att : Eng.Antonio Sartorio Fax : 55 11 239 48 71 ----- Begin Included Message ----- >From prenger Thu Aug 15 13:44:41 1996 To: [email protected] Subject: Re: approval information previous treg & pstc postings brazil & mexico Content-Length: 29279 X-Lines: 830 Brazil : EMI tests according to CISPR 22. for Information Technology Equipment. SRI Lanka ; EMI Standards to be established. Thailand : EMI ,no Standards;This could have changed in the last 6 months. Frank. ----- Begin Included Message ----- MEXICO Note: the ( ' ) is supposed to be an accent mark. ANCE ( Spanish spoken ) AV, Puente de Tecamachalco, No. 6 Bis Col. Fuentes de Tecamachalco Naucalpan de Ju'arez C.P. 53950, Edo, de M'exico Me'xico Telephone: 011-52-5-520-8800 Fax: 011-52-5-520-8834 Contact: Ing. David O. Sa'nchez Colin - Certification Department Manager. **************** UL also has an office in Mexico: UL de M'exico, S.A. de C.V. Fuente de Pir'amides No. 1 Despacho 806 53950 Naucalpan de Ju'arez Edo, de M'exico Telephone: 011-52-5-294-7660 Fax: 011-52-5-294-7089 Contact: Tim Calland ----- Begin Included Message ----- I only received two replies to my query regarding Approvals processes in Brazil/Mexico. Does anyone else have further information ? One reply was already posted to TREG and here's the salient points from the other : **************************************************************************** ************************ I have had a little experience in both Brazil & Mexico, but only with respect to analog & E1 lines (not ISDN nor X.25). MEXICO: There is no need for any certification or homologation unless you want to sell to the Mexican government. I made no effort to verify this view, but we have existing installations Mexico and have had no trouble. BRAZIL: We are dealing through a distributor. The distributor has begun the approvals work through the : Deprtamento Nacional de Fiscalizacao das Comunicacoes (National Department for Communications Regulations - DNFI). They have filled out a series of forms contained in a booklet "Certificacao de Produtos de Telecomunicacoes" (Certification of Telecommunications Products). They asked me to send in my FCC lab reports (parts 15 & 68) which they feel will eliminate the need for further tests. So far, they have not been interested in European Norm test data. I believe that Brazil requires all documents to be submitted in Portuguese. For contacts, 1) Office of Latin America and the Caribbeans at 1-202-482-4464, and order documents 1103 (Brazil Key Contact List), 1114 (Brazil Government Contacts), and 1124 (Brazil Marketing US Products and Services). 2) Renato Pazotto at 011-55-11-541-8677. He is with Northern Telecom, speaks English, and knows plenty about digital lines and requirements in Brazil, but mostly from a technical point of view (not Approvals). 3) John Grineger, a part-timer with BHS in Minneapolis. (He is there on Wednesdays. Call at 1-612-644-2898.) John is helping put together a Telecoms Approvals book for South America. **************************************************************************** ************************ ~~~~~~~~~~~~~~~~~~~~~~~~~ KAREN BOLLARD. Eicon Technology Manufacturing Europe Ltd., Sandyford Ind. Estate, Dublin 18, Ireland. Ph: +353 1 295 92 30 Fx: +353 1 295 92 30 ~~~~~~~~~~~~~~~~~~~~~~~~ ----- Begin Included Message ----- For Mexico there is an approval system. It is being developed as part of Nafta. Rules tend to be European in style. There are application forms as well. Suggest you contact CCT(Consultative Committee on Telecommunications) for more info. For Brazil you will need to make an application from Brazil with a Brazilian representative. Brazil regulations use CCITT recommendations. The Telecom system is European technology based. Use of Part 68 may be possible but not always. realistic. We have the forms and the standards for both Mexico and Brazil. The matter needs careful investigation. ----- Begin Included Message ----- All, I have recently found a source for information on the subject regions with regards to telecommunications and contacts within the various countries. The books come from the U.S. Dept. of Commerce and have what I feel is a wealth of information on the telecommunications industry within the targeted country. The book on the sub-Sahara has not been released as of yet but Latin America (Mexico on south) is available now. If you are interested, you may contact either myself or Gene Scheerschmidt at the Office for Business Development. Gene's number is 703-487-4829. When you contact Gene, please mention how you heard about the guides. He did not have a method such as TREG to get the word out so he would like to gauge the effectiveness of my e-mail on the subject. Regards, John Dorsey Tel: 408-324-6927 Fax: 408-324-3814 E-mail: [email protected] ---- Begin Included Message ----- Subject: Specs for Brazil, Mexico Suggest you contact Certelecom Laboratories by phone or fax or E-Mail with what you want. They have a library of standards and approval forms. Apparently this includes the standards for Mexico and Brazil. Certelecom is a member of the CCT committees for NAFTA and holds the chair of the conformity Assessment Group. Phone is 1-800-563-6336, Fax is 1-613-737-9691. They have a home page on Internet and are a division of the British test lab KTL. Another good contact for Mexican compliance is: Ms. Dorothy Trawkowska International Compliance Services Underwriters Laboratories Inc. 333 Pfingsten Road Northbrook, IL 60062-2096 Ph (847)272-8800 x42386 Fax (847)272-9562 She is the Mexico specialist in ICS and can answer many of your questions without the hassle (Mexican telecommunications) of contacting Tim Calland in Mexico (as Tania and other have suggested). Harold Leipold Siemens EC Princeton, IN Tel. (812)386-2161 Fax (812)386-2616 Internet mail - [email protected] ----- Begin Included Message ----- For Information Technology Equipment and Telecommunications Equipment, the responsible standards organization in Mexico is NYCE (Normalizacion y Certificacion Electronica). The VP in charge of Certification is Victor-Hugo Perez-Salinas, the operating manager is Julio Nunez. Victor-Hugo is ex-Motorola, Julio is ex Alcatel. Both speak fluent English. They can be reached at: 011-525-687-3932, 687-3852, 536-3378, 543-3639, 536-3408 or fax at 543-4070. The Mexican high-tech industry would like to switch to IEC-950 and Mexican representatives now participate in the work of IEC TC74. However, under Mexican law, if they switch to IEC-950, that is the only standard they can use. That would play havoc with Mexican pencil sharpener manufacturers, etc., etc. Hence they are looking for a way to accomodate that concern. In addition, Mexico, and many other 3rd world countries, do not have an infrastructure that allows them to have many laboratories that are equipped to measure to high-tech standards. They can not promolgate standards that no Mexican laboratory can test to. Hence, they will have to earn the money to pay for that expertise, in their country, by any and all means. It is unacceptable that stuff would be tested by foreign laboratories to Mexican requirements, because Mexico can't do it. I estimate that they will need about $ 300 M in regulatory revenue on high tech equipment, to do that. We are going to pay that money, one way or the other. (SWAG=Scientific Wild Arsed Guess). Ciao, Vic ----- Begin Included Message ----- > Can anyone tell me the requirements for ITE in Mexico. My company >attains UL, CSA, NEMKO, and CE on all products offered for sale, is this >enough to satisfy the "NOM" . Does anyone have a contact name and/or >telephone number that I can get? Danny, You must get approval to the appropriate Mexican standard (likely NOM-019-SCFI-1994 / IEC950 based). The testing must occur at a Mexican Lab and the certification must reside with a Mexican entity (ie; importer distributor exc.). If you currently do business with UL they can make all the arrangements and get the testng done for you. Give Beatrice Lee a call at UL's Santa Clara office for details (408-985-2400 x32048) Dave Clement Mototola ISG ----- Begin Included Message ----- Danny, this is an off the cuff reply, with no references to back it up, but my understanding is that a NOM mark is required of all ITE equipment. UL, CSA, CE, etc will not satisfy that requirement. The NOM mark can only be obtained by someone in Mexico making the submittal. This can be an agent. UL has advertised that they can assist in obtaining the NOM mark. How far they can go I don't know, but they certainly should be able to answer questions. The last I heard (about a year ago) Mexico was using UL 478 (5th edition probably) rather than UL 1950. Lastly, my understanding was that they could (or would) confiscate any imports at the border if it did not have the NOM mark. It will be interesting to hear from others on this news group with authoritative answers. -------------------------------------------- Hello Dan, I believe.... The mandatory standard for evaluating ITE is NOM-019-SCFI-1993 (there may be a more recent edition). Another applicable document which describes requirements for labeling & information to the user. Try one of the following: * UL International Compliance Group Scott Lemon P.E. Research Triangle Park N.C. 22709-3995 Phone: 919-549-1484 Fax : 919-547-6026 * UL de M`exico (UL's Mexican office) Tim Calland Phone: 011-52-5-294-7660 Fax : 011-52-5-294-7089 Either office should be able to assist you. Also, you can call the "NAFTA FACTS" 24 hour Automated Information System. This hotline is gov sponsored to assist exporters. Dial 202-482-4464 reference the "Doing business in Mexico" section. Best Regards, George Sparacino - PSE UB Networks, Inc. 508-691-4635 -------------------------------------------- Safety, as we have been recently instructed, is the LAW in Mexico. Interpret that as you see fit. Most of what has recently been posted wrt getting local help with your certification (by a Mexican lab) is valid and is likely a necessary evil for the time being. NOM-019 is based on a version of UL478 that is (to continue a recent analogy) somewhere between top soil and peat moss. It is NOT even close to an IEC 950 derivitive. BTW, you may also want to take a peek at NOM-001 and NOM-016 as well. You will also need the ability to read Mexican Spanish. There are a number of fine folks in Canada, the US and Mexico that are currently working to "...make compatible to the greatest extent possible..." "...standards related measures..." as part of the NAFTA. Patience is REQUIRED, but the idea is to have the next MANDATORY safety standard in Mexico look a lot like IEC 950. I do not know when (since there is still serious churn in the HOW). Another group is working the conformity assessment issues (i.e. acceptance of test results across borders). Of course the standard has to be compatible prior to the test results being portable. Time, and a lot of hard work and patience by your volunteer colleagues, will work these items out. That is the Readers Digest version of whats new in the NAFTA CCT PSWG and CAWG. Maybe another member of these groups would care to elaborate further. Best Regards, Ed Eckert, Nortel (Northern Telecom, Inc.) email: [email protected] ----- Begin Included Message ----- I received this useful source of information from my IBM collegue in Mexico, and think it's up to date, detailed and close to the origin. ----------------------------------------------------------------- From: RENE SALAZAR Subject: NOM information - NOM is required for all ITE equipment that connects to mains. - UL, CSA, CE, etc. are not valid in Mexico, the national product safety standard is NOM-019 - NOM-019 has to be obtained in Mexico only. - A company can make arrangements to get NOM approval by an agency in Mexico I know UL can assit. - Afirmatively, NOM-019 is based on UL478 and not on IEC 950/UL 1950 - Any ITE equipment that is going to be sold in Mexico has to comply with NOM-109, otherise you will not be able to pass the product to Mexico and the product can be confiscated at customs. - The NOM certificate will expire at year, so each year the product (if still sold in Mexico), has to be re-certified. - The product has to be tested in an approved Mexican lab. (in Mexico). - Yes, the certificate must reside with a Mexican entity (i.e. importer, distributor, etc.) - A lot of efforts have been done to review IEC 950 Mexican version by Government offices, but so far there are no results. Mexico NOM Requirements ======================= Attached are the legal requirements for products that are provided for retail distribution in Mexico. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * The Government of Mexico has issued several regulations related to consumer protection. Most of these regulations require compliance to Mexican national standards called Normas Oficiales Mexicanas or NOMs. There are three key NOMs that affect packages, containers, and distribution...... - NOM-024: Commercial Information for Electronic, Electrical, and Home Electronic Products - NOM-035: Off-site sales Commercial Information (telemarketing) - NOM-050: Commercial Information (for general products) Companies manufacturing or importing products into Mexico must follow these NOMs if they want to avoid penalties and fines issued by the Mexican government's Consumer Protection Agency. Inspections may occur during retail operations. Also, Mexican customs officers may inspect shipments at ports of entry, to verify NOM requirements are met. LABELING REQUIREMENTS --------------------- NOM-024: This standard covers electronic equipment. It includes requirements for three key areas..... 1) Commercial Information 2) Instructions and Warnings 3) Warranties All electronic products imported into Mexico must have the following data printed on the packaging (or printed on a label which is adhered to the packaging) in Spanish language: a) Name of the product b) Name and address of the importer c) Name and country of the exporter (with address optional) d) Marking that identifies the country of origin of the product e) Certification that the product conforms to the standard - This may be met with a NOM logo followed by Company's registration number, which is asigned by people in charge of NOM. NOTE: THE NOM LOGO MUST BE PLACED BOTH, ON THE PRODUCT AND ON THE EXTERNAL PACKAGING. f) Nominal electrical characteristics such as power requirements, current, voltage, and frequency. LABEL SAMPLE -------------------------------------------------- I IMPRESORA LASER IBM TIPO 4019 MODELO E01 I I IMPORTADA POR: IBM DE MEXICO, S.A. I I MARIANO ESCOBEDO 595 I I COL. POLANCO CHAPULTEPEC I I 11560 MEXICO, D.F. I I MEXICO I I TELEFONO 327-5000 I I EXPORTADA POR: IBM DE ARGENTINA, S.A. I I MARTINEZ, ARGENTINA I I FABRICADA EN: REPUBLICA ARGENTINA I I I I --- I I NOM-018 I I --- I I I I CORRIENTE DE CONSUMO ___XX__AMPERES I I FRECUENCIA DE OPERACION_XX__HERTZ I I TENSION DE ALIMENTACION_XX__VOLTS I ------------------------------------------------ The above information should be printed on the packaging that is offered for sale to a consumer. This information is not required on shipping containers, unless the shipping container is also the container that the product is sold in. The information should be in Spanish language and in legible and understandable terms. Note: IBM Mexico Government Relations advises that the above requirements do not apply to field replacement parts. They also advise that the "NOM" logo should not be used unless the product and package contents meet the requirements of all applicable NOMs. For example, NOM-019 requires product safety testing; putting the "NOM-XXX" logo on the package implies the product has been successfully tested to NOM-019. (XXX = control number asigned to company) The other portions of NOM-024 deal with instructions for use, warnings, and warranties, as follows: a) Name of the product b) Name, address and phone of the importer c) Trade Mark, Machine Type and Model number d) Be printed in a way that invites to read it e) Warnings for final consumer f) Instructions for proper use, AC connection, supply voltage, frequency rate and power consumption. SAMPLE: Power consumption: XX Amperes Frequency rate: XX Hertz Supply voltage: XX Volts If any of this information is placed on the package or container, then it should be printed in Spanish. This information is required to be marked on the product or included as documentation shipped with the product and must be written in Spanish. NOM-035: This standard applies to all kind of products sales out of site, like telemarketing; its labelling requirements are identical to NOM-024. NOM-050: This standard applies to most other products (other than electrical products). The package labelling requirements are identical to NOM-024, except electrical power requirements are not required. = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = The following is a summary translation of the Official Mexican Standard: OFFICIAL MEXICAN STANDARD NOM-024-SCFI-1993: Commercial information - electronic, electrical, and home electronic appliances - instructions and guarantees for products manufactured nationally and imported. Introduction: The federal government has responsibility to define the measures necessary to guarantee that the products and services that are marketed in national territory display/exhibit the necessary commercial information, so that the consumers and users can make adequate decisions about the purchase and use of products and so that they can fully enjoy the products and services they acquire. Federal law on metrology and standardization establishes the NOMs as suitable instruments for the execution of the above objectives. Refer to the Diario Oficial of February 27, 1990. 1. Objective and Field of Application This standard (NOM) has a goal to establish the commercial information (instructions, warnings, and guarantee criteria) that importing and national manufacturers of electrical, electronic, and home electronic products destined for the consumer must have when marketed in national territory (as defined in the Federal Law of Consumer Protection). Components and parts for electrical and home electronic products that are sold in bulk do not require the instructions referred to in this standard, but they do require the warnings, if they are hazardous products. 2. References This standard is complemented with NOM-008-SCFI, General System for Units of Measure. 3. Definitions 3.1 Electrical products - Products made from components the use electromagnetic energy to fulfill a given function. 3.2 Electronic products - Devices in which electrical current is mainly with electron displacement in a gas vacuum or in a semiconductor. 3.3 Home Electronic Products - Products that require electrical energy for operation and used for home entertainment and welfare. 3.4 Packaging - The means thru which damage protection is provided to products during transportation and handling. 3.5 Guarantee - The document thru which the manufacturer and/or importer is committed to support the product against any defect (material or workmanship) thru a given time. 3.6 Instructions - The instructions or directions for the use of the product by the final user. 4. Classification Electrical products are classified as hazardous products by the product's design and by hazardous associated with the use of the product. 4.1 Hazardous by design; a) Those that will produce an electrical shock. b) Those whose function will be to reach a temperature greater than 60 degrees C (140 F) in the accessible parts. c) Those which contain accessible parts that are sharp and can puncture or cut. d) Those that emit radiation. 4.2 Hazardous by use; a) Those susceptible of transmitting energy that could affect the health or safety of persons or the safety of their goods. b) Those that emit radiation. c) Those that contain corrosives or produce toxic substances. d) Those which contain parts whose movement could cause lesions or material damages. e) Those which could cause implosion or explosion. f) Those which have accessible parts that could reach temperatures greater than 60 degrees C (140 F), but not by design. 5. Commercial Information 5.1 Nationally manufactured products - Nationally manufactured products should have the following data printed on the packaging: a) Name of the product, unless it is obvious. b) Name and address of the manufacturer. c) Marking that identifies that the product was made in Mexico. d) Certification that the product conforms to the standard. e) Nominal electrical characteristics (power requirements) such as current, voltage, and frequency. 5.2 Imported products - Imported products should have the following data printed on the packaging (or printed on a label which is adhered to the packaging): a) Name of the product, unless it is obvious. b) Name and address of the importer. b) Name and country of the exporter (with address optional). c) Marking that identifies the country of origin of the product. d) Certification that the product conforms to the standard. e) Nominal electrical characteristics (power requirements) such as current, voltage, and frequency. Note: This requirement must be applicable at the start of the product's marketing. 6. Instructions and Warnings 6.1 Requirements - Electrical, electronic, and home electronic products must be accompanied (without additional charges/cost) by instructions and necessary warnings, in which are contained clear indications and specifications for normal use, conservation and better utilization, as well as warnings for the reliable and sure managing of the same. (Personal note: The interpretation for the above is to include manuals and technical publications and references shipped with products. These must be written in Spanish language.) 6.1.1 The content of the instructions should also contain the following (from the start of marketing or offering for sale): a) Name, address, and telephone of the national manufacturer or importer. b) Brand and model. c) Marking that encourages the reading of the instructions/warnings. d) Cautions for the user. e) Directions for connecting the product for adequate operation, when applicable. f) Technical information about the electrical power requirements and operating levels. 6.2 Hazardous products - The importer or national manufacturer of hazardous products or of products that could present dangerous conditions have the obligation of providing the necessary warnings for the reliable and sure managing of the same. 6.3 Placement - The warnings will be fixed in an ostensible and clear form through labels, transfers, or adherable markings, unless because of the size or for some other reason that makes it impossible, will be indicated on the containers, instructions, wrappers or respective packagings. 6.4 Characteristics - The instructions and warnings should be written in Spanish language and in legible and understandable terms. When the indications refer to units of measure, these should correspond to NOM-008-SCFI. 6.5 Installation 6.5.1 - When the products do not present danger for the user, according to the characteristics established in section 4, but the danger could depend on the right installation of the product, the instructions should include information necessary for proper installation and when required, the instructions should state that installation should be done by a person qualified with the necessary technical knowledge. 6.5.2 - When products are used exclusively for industrial or commercial purposes and when the products installation or services are performed exclusively by people with the necessary technical knowledge, the instructions for installation, use, and maintenance should be written in technical terms and when necessary, be accompanied by corresponding diagrams. 7. Guarantees. The guarantees that the suppliers offer should be in terms established in the Federal Law of Protection to the Consumer and comply with the following: 7.1 Requirements 7.1.1 - The guarantee policies should be printed in typographical characters and in Spanish language and contain at least the following minimal data: a) Name and address of the national manufacturer or importer. b) Identification of the product. c) Name and address of the establishment in the Mexican Republic where the product was acquired and where the guarantee could be made effective. d) Place where consumers obtain replacement parts. e) Duration of the guarantee...not less than 3 months for electronic and electrical products...not less than 1 year for home electronics. f) Concepts that covers the guarantee and limitations or exceptions that exist. g) Procedure to make the guarantee effective. 7.1.2 - The guarantee policies will have to specify the date in which the consumer obtained the product or when the necessary training and installation has been completed; and the date which the product remained operating normally after its installation in the consumer's domicile. 7.2 Content - The guarantee will have to shelter all the pieces and components of the product, and will include labor. Consequently, the importer or national manufacturer will be obligated to replace any piece or defective component without additional cost for the consumer. Said guarantees will include transportation expenses that derive from its fulfillment, within its service network. 7.3 Exceptions - The importer or national manufacturer of the products only are excepted from the requirements of this standard when..... a) The product may have been used in conditions different to the norm. b) The product might not have been operated according to the instructions for use which accompanied the product. c) The product might have been altered or repaired by persons not authorized by the national manufacturer or importer. The exceptions to the fact that are referred to in this article will have to remain clearly indicated in the corresponding guarantee policy. Otherwise, the importer or national manufacturer will not remain freed of the obligation of making the guarantee effective, without prejudice of established in points a, b, and c above. Regards, Rene QUALITY SYSTEMS & PRODUCT SAFETY ENG. GUADALAJARA MFG. PLANT, MEXICO TEL (52) (3) 669-7493 & 669-7000 FAX (52) (3) 669-7048 INTERNAL ZIP: PG-392-D Mit freundlichen Gruessen/Best regards, V. Gasse INTERNET: [email protected] ----- End Included Message -----
