After 2.5 hrs on the phone with Palm, and eventually having my problem elevated to Level 3 Support, I was told that this is a known issue and that it will be fixed with the next OS update. It affects only VZW devices, and not Bell or Sprint.
They said the problem occurs with POP accounts (although I had it with an IMAP account as well), where for no known reason, email attachments fail to show up in the Pre's inbox. What's really weird is that this happened to both my Pre and my son's Pre at the same time, so was it really a device issue, or a VZW network issue? Long story short... the interim fix is to delete the problematic email account, REBOOT THE PHONE, and then re-create the account. And it took only 3 hours for them to finally tell me this. George -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of George Kontos Sent: Monday, February 15, 2010 4:59 PM To: Treo List Yahoo Subject: [Treo] Pre email attachment problem Is anyone else having this problem with email attachments? It started today at around 9 AM Arizona time. In short: Using a VZW Palm Pre Plus, - emails with attachments received on the Pre with a Gmail account are fine, and the attachment is shown. - the same emails received on the Pre at a non Gmail account are missing the attachments. I tested this on 5 different email accounts with 5 different domains. (2 local ISPs, my hosted domain, Hotmail, and Gmail) Only messages received at Gmail show the attachment. All the others are missing the attachment. And to repeat, this all worked fine prior to 9 AM today. I've received many emails with many attachments over the past 2 - 3 weeks. Also, note that the same "problem" email attachments show up correctly when the mail is received in Outlook on a PC. So it seems that the Pre (today) is showing attachments only if they come in to a Gmail account. I've demonstrated this same behavior on 2 different Palm Pre Pluses (mine and my son's). Spent 2 hrs with Palm tech support, so far no resolution. Since the email worked fine via Gmail, they were initially blaming my ISP, but now that I came back with additional evidence that it's also not working with Hotmail and 3 other domains/ISPs, they are re-researching the issue. I'm on hold as we speak. George [Non-text portions of this message have been removed] ------------------------------------ Yahoo! Groups Links
