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On Monday, March 10, 2003, at 06:20 PM, Heath Holcomb wrote:
Of course, if you want to buy a support contract Red Hat is the way to go.
Mind if I ask if you have experience with Red Hat's support organization? Have you opened tickets? Were they acted upon? Fixed, even?
Reason I ask is that after experiencing Red Hat's support organization I cannot recommend to any of my friends at TriLUG to throw their money at this service.
Not personally, although I do know a couple of people who have these contracts and I haven't heard anything negative from them. Compared to Debian and some other distros it's certainly much easier to obtain a support contract with Red Hat, which is why I mentioned it.
Of course, if you have some specific complaint about it then I'm certainly willing to accept your testimony.
Regards,
Heath
-- Heath Holcomb bluetea at nc.rr.com
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