I am truly sorry to report this, but it is relevant. I have had the opportunity recently to help a start-up install and begin using SuSE's OpenExchange server. The product seems to perform well and indeed has a slick GUI that even MS-Windows sysadmin types can wield with practically no effort. The groupware features are very capable in my opinion. Unfortunately, the support has been astonishingly poor. The product was purchased for about $1000 and with that, email support with a guaranteed response time is included. Out of 5 support requests only one response was even close to hitting the guarantee. In 2 cases is took more than 24 hours to get a semi-intelligent response. The fact that the responses are only "semi-intelligent" is the main point of contention. The quality of the information in these responses has been outrageously bad.
This is just one person's (or one small business') experience, but based on the experience so far I'd have to say: Take a good look at the other options before considering SuSE for $1000. If you're going to have to support the thing yourself you may as well save the cash up front. Ryan On Fri, 2003-07-11 at 01:56, John Beimler wrote: > Jon Carnes wrote: > > >>Actually SuSE looks like a fork of HP OpenMail, which is available now > >>as Samsung OfficeConnect for significantly less than the SuSE > >>solution. > >> > >>Plus OfficeConnect is newer, and works on more than one Linux > >>distribution. > >> > >>I'll admit, the SuSE solution looks pretty, but it's not Open Source > >>or Free (as in Freedom) Software. While OfficeConnect isn't Free or > >>OSS either, it's also not locking you into a single vendor - like > >>SuSE. > >> > >> > > > >Can't seem to find it. Google doesn't turn it up and Samsung's web site > >does not lay claim to it. :-( > > > > > > > Bet if you asked a Red Hat sales engineer where to look, he/she would > help you find it :) > > Peace. > > john > > _______________________________________________ > TriLUG mailing list > http://www.trilug.org/mailman/listinfo/trilug > TriLUG Organizational FAQ: > http://www.trilug.org/faq/TriLUG-faq.html -- Ryan Leathers <[EMAIL PROTECTED]> Global Knowledge
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