>From a consumer point of view though I see how it >can be hard to understand why getting service is a >snap for one guy and a headache for his neighbor.
Thanks for the detailed responses Neil and Ryan. Knowing that they have to do something beyond plug me into a switch in that shed-thing down the road makes me feel a bit more patient. The good news is that patience is no longer required. Verizon activated my DSL service yesterday evening :) FWIW, Verizon Online Customer service gets negative marks from me. I cumulatively spent about two hours on hold with them at various times of the day and never got to talk to a human. The only info I got was relayed from Customer Service on the local phone side of things. -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ TriLUG PGP Keyring : http://trilug.org/~chrish/trilug.asc
