On Sat, May 08, 2004 at 01:31:23PM -0400, Ben Pitzer wrote: > > Now, don't get me wrong, here. I don't think that a company should turn > away Linux users, or that they should hang up the phone when someone says > that they're using Linux, but there's only so much troubleshooting that can > go on if you're not trained on Linux.
That was my point. Set the bar higher for Linux customers. Heck, why not have a robot? 800 number access for a battery of keypad accessible tests: ping me, recite ip address, etc.; info: DNS status, access info. Linux folks can deal with minimalism and DIY. > Ack. Looks like you got one of my hot buttons on this one. My work here is successful :-). -- Mike Moving forward in pushing back the envelope of the corporate paradigm. -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ TriLUG PGP Keyring : http://trilug.org/~chrish/trilug.asc
