I am with you on this one. From your first email I figured it was not a "card" and that you likely didn't do anything to break it. I do notice now that Intrex has the $19.99 flash reader status as "Phased_out" so maybe what you got was crap they really wanted to unload.
Just my guess but I expect it was something that they (i.e. Intrex) couldn't return and better you be out $19.99 than them. I would stand with you and never go back to Intrex, but I haven't been there in years so it doesn't really matter.
John
On May 16, 2004, at 12:34 AM, Dave Sorenson wrote:
Normally I would agree with you but in this case 1..it was a usb device..
kinda hard to screw that up. 2.. Was out of the store less than 2 hours, and
in my computer less than 20 minutes.. It was a defective product that I have
little chance of ever getting fixed from the manufacturer.. (E-mail sent to
the company via their website bounced) And my point is had this happened
ANYWHERE else I wouldn't be left holding a useless $20 piece of plastic.
Intrex chose to stock this, they should be willing to back their choice.
Anyway, that's the last I'll say on the matter because in addition to being
out $20 I'm also out of <rant>.
DS
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Jon Carnes
Sent: Saturday, May 15, 2004 7:15 PM
To: Triangle Linux Users Group discussion list
Subject: Re: [TriLUG] OT:<rant>Intrex just lost a customer</rant>
It's interesting to me that folks will try to take back components that they
install themselves (and that get fried). My first assumption is that unless
I pay for the store to do it, it's my risk.
Now my wife on the other hand wore the heck out of a pair of sneakers -
playing Ultimate in them - then returned them six months later for a brand
new pair... I was almost floored when the manager simply told her to select
any new pair from the store as a replacement. I mean, we didn't even have a
receipt. :-)
I suggest you try talking to the manager of the Intrex store (or at least
that is my wife's suggestion). But don't feel too burned by losing $20, as
you said "caveat emptor". Heck my neighbor "borrowed" my $20 saw after a
tornado and I never saw the saw again... but I still wave and smile when I
see the neighbor.
Jon Carnes
On Sat, 2004-05-15 at 18:50, Dave Sorenson wrote:was to buy..I'm posting this for 2 reasons 1: caveat emptor to the rest of Tri-Lug'ers and 2: I know some of those at Intrex reads this list so you'll know why I'll choose to go 5 miles out of my way to not shop at any of your stores ever again.
Well, I didn't believe it when I heard about other peoples bad
experiences, but Intrex just lost me forever as a customer. I buy a
memory card reader from the Wake Forest store, get it home hooked up
and working. A few minutes later it stops working. I remove it from
the boxen and find it fried a resistor. I take it back and explain
what happened and Mark tells me they can't take it back because it has
"physical damage" (the fried resistor) they say my only option is to
try to get help from the vendor. Note: vendor is a small New York
based outfit. We are talking $19.95 here.. It's going to cost me more
to ship certified insured as required by the manufacturer than the thing
I'm EXTREMELY disappointed in Intrex, They COULD have stepped up and replaced the defective unit. In fact, I was ready to spend MORE money to replace the defective reader with one that was $10 more. Now Intrex will not see that $10, nor will see any additional patronage from me ever. They CHOOSE not to help the customer, this customer now chooses not to shop at Intrex. With "customer service like this, it's no wonder that stores like Intrex find it harder and harder to compete against Best Buy, Tiger Direct, Circuit City Et. All.. From now on I'll pay a little more not to have this kind of hassle.
Dave S
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