Greg Brown wrote:
Does anyone use Sprint DSL? Do they block any ports? Is the service good?
Greg
I've had it for over two years as well. I'm generally happy with it. I have a brief interruption in service (in Cary) every couple of months. It typically lasts less than 20 minutes.
One thing I've learned the hard way is not to bother calling them. In the first year I would call and often get a net-savvy tech support person who was willing to accept that I'm able to tie my own shoes. One guy actually helped me find a misconfigured backbone server on another network that was keeping me from reaching my company's VPN server.
Since then the tech support has gone way downhill, but I almost never need it. They typically ask within the first two questions whether you're using their software. If not, they tell you to hang up, install it, and call them back. Alternately they will ask if you're using an Internet router. If you say "yes", they tell you to disconnect it, connect your computer directly to the Internet, and call them back.
This burns me because the only reason I'll bother calling them is if my DSL modem's DSL indicator has gone out - and I don't need their [EMAIL PROTECTED] software to notice that! One can, of course, lie, but I've never used or even seen their software. Perhaps I ought to look at it someday so I can at least get past this part of their script.
The one thing that keeps me with them is that they provide a static IP for $15/mo. This is a requirement for my work-at-home situation.
Luck,
Scott C.
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