Joel Ebel wrote:
For anyone wondering what the quality of Earthlink's tech support is, or anyone just looking for a joke, here's a rather hilarious exchange I had today with Earthlink's tech support chat system.
Joel Ebel
'Spenser G' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
[EMAIL PROTECTED]: The mail relay: smtpauth04.mail.atl.earthlink.net [209.86.89.64] appears to be listed in: http://dnsbl.sorbs.net/ So if my mail is routed through that relay and the recipient uses dnsbl then email from me gets rejected.
[EMAIL PROTECTED]: Here's a copy of the listing. It just got on the list last Friday.
[EMAIL PROTECTED]: Address: 209.86.89.64 Record Created: Fri Feb 18 20:54:09 2005 GMT Record Updated: Fri Feb 18 20:54:09 2005 GMT Additional Information: Portable Display Currently active and flagged to be published in DNS If you wish to request a delisting please do so through the Support System.
Spenser G: Please hold on while I go through your issue.
Spenser G: Are you not able to send / receive emails?
[EMAIL PROTECTED]: If I send mail there is a chance it won't go through. It happened to me today with several emails in a row.
Spenser G: Let me know the email program and version you are using (like Total Access, Outlook Express, Outlook etc.).
[EMAIL PROTECTED]: Let me be clear. I'm well aware of what the issue is. I'm not asking for your assistance in solving my problem. I'm informing earthlink of a problem they have on their end. From one system administrator to another.
[EMAIL PROTECTED]: I'm using Mozilla Thunderbird. But that is irrelevant.
Spenser G: Kindly hold on for a moment.
[EMAIL PROTECTED]: sure
Spenser G: Thanks for being on hold.
[EMAIL PROTECTED]: no problem
Spenser G: I am sorry, but I do not support technical issues with Mozilla Thunderbird.
Spenser G: Please try to send the emails using any other email programs and contact us back is you have problem.
[EMAIL PROTECTED]: I repeat. This is not an issue I'm having. This is a problem with an earthlink mail server.
[EMAIL PROTECTED]: How can I get this information to someone who knows how to deal with it.
[EMAIL PROTECTED]: I could very easily reproduce this using Outlook Express, as well as any other mail client I might chose. However, doing so is not a good use of either of our time.
Spenser G: Please send the email using WebMail for testing purpose.
Spenser G: You can log into "WebMail" page from the below link using your EarthLink complete email address and password.
Spenser G: https://webmail.earthlink.net/
[EMAIL PROTECTED]: Thank you. I know how to use webmail. This is not my problem. Would you like me to repeat my problem?
Spenser G: Since you are able to send the email using WebMail, it clearly indicates that there is no problem with EarthLink mail server but with the email program.
[EMAIL PROTECTED]: Who can I call to speak with someone who understands how email works?
Spenser G: Since the issue is with the email program, we cannot provide any assistance in this regard.
Spenser G: Kindly let me know, if you are still with me.
[EMAIL PROTECTED]: Ok. Well, just so you know, there is a problem with one of earthlink's servers. I'm smart enough to deal with it, but I thought I would be courteous enough to let you know about the problem before it was a problem for others who couldn't deal with it so easily. But if you chose to ignore it, then it will only cause earthlink more troubles.
Spenser G: Kindly hold on for a moment.
Spenser G: Thanks for staying with me.
Spenser G: I will escalate the issue to our engineers to resolve the issue.
[EMAIL PROTECTED]: Thank you.
Spenser G: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.
Chat session has been terminated by the site operator.
Great post. Very funny!
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