Michael Thompson wrote: > Luckily, I don't need dialup access or hosting anyway. I'm just fed up > with dealing with attitudes from businesses that expect my patronage, > whether its an ISP or the McDonalds up the street. Those guys may be > the nicest people in the world, but their site tells me they think > they're smarter than everyone else and if I were in need for dialup > service I'd shop somewhere else. Whats wrong with providing good > technical service and showing some simple respect? Guess I'm just old > fashioned. > > But hey, thats just my $.02.
I think the point is, it costs way more to support people who call for every little thing about the internet they don't understand. This company, instead, is running a business that is bare-bones and cheaper to run, by only accepting customers that *don't* need general computer support and *don't* abuse their ISPs call centers to get it. It's the difference between having a tech support guy and a call center full of tech support guys. -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ TriLUG PGP Keyring : http://trilug.org/~chrish/trilug.asc
