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I recently had a similar experience with a regular ATA drive from
Seagate, I didn't need to send in any documentation or anything, just
entered the serial # on the website, and it gave me a label to print,
I sent it off to them, and about a week later had a "Certified
Repaired Drive" back from them.
The only downside was a advance RMA would have cost me an additional
$30 I think, too much for my personal external drive, but for a
enterprise, it would be a small price to pay to get a 2nd drive to
recover data onto or something.
my $0.02, hth, etc.
~ian
On Sep 22, 2005, at 1:25 PM, Jason Faulkner wrote:
On 9/22/05, David McDowell <[EMAIL PROTECTED]> wrote:
I've RMA'd Seagate IDE drives before. One case I recall was a 3 yr
warranty, but I was only 6 months in, I got the replacement *next
day*! I was shocked, but no complaint. I put the busted drive in the
box they shipped the new one in, replaced the sticker for shipping
and
sent it one its way. I don't even recall having to give them a CC#,
although it would make sense that I did since they shipped new prior
to receiving the old. I recall also that Seagate has a way you can
setup your RMA with an online form that using the serial # from your
drive even knows right off that you are warrantied, even if you
didn't
register your hardware, based on manufacturer date. Obviously if you
are outside that time frame, you will want to have your purchase
receipt ready.
David McD
I had a similarly good situation. I sent my SATA Seagate drive
back, there
was one on my doorstep two days later, and I didn't have any
documentation/reciepts.
--
Jason Faulkner
------------------------
OldOs.org Owner/Admin / http://oldos.org / [EMAIL PROTECTED]
------------------------
Certified INGOTS Gold Assessor Trainer / http://www.theingots.org
------------------------
OpenOffice.org Marketing Volunteer / [EMAIL PROTECTED]
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