On Tue, 2006-01-17 at 00:12, mike shlitz wrote: > Hi, > > I'm interested in recommendations/opinions of two > types of software, something that can be used to > generate "trouble tickets" and another that can take > log data from server/network feedback and arrange it > into a nice report format suitable for sending to a > customer. Any advice or caveats would be greatly > appreciated. > > Thanks, > > Mike > RT Tracker is a great trouble ticket application - though a lot of the Open Office type applications now come with a "Bug Track" or trouble ticket app. While the Open Office type apps are much easier to install the support tracking is no where near as nice as RT.
Formating reports to send out to clients is simply a matter of playing around with scripting for a few days. I use secure websites for each client and then have python scripts and bash scripts that generate reports/billing for them to view. Good luck - Jon Carnes -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/
