response from intrex below -------- Original Message -------- Subject: RE: bit of feedback Date: Mon, 29 May 2006 10:57:53 -0400 From: Ramzi Ziade <[EMAIL PROTECTED]> Reply-To: <[EMAIL PROTECTED]> To: 'Jason Tower' <[EMAIL PROTECTED]>
Jason, The Intrex stores should have copies of a typical Trilug card, so it is not a problem recognizing what it looks like. The issue that came up in the Cary store was simply that the Trilug member did not have his card with him. There is no way for our staff to know otherwise who is a member and who is not, and of course this discount is exclusive to Trilug. In one of our managers meetings, someone mentioned that a regular customer saw a Trilug member be given the discount and the customer proceeded to falsely ask for the same discount claiming he is a Trilug member as well. Moreover, we cannot enter a Trilug member's number into his/her Intrex account & maintain it, since we have no idea when these expire or whether someone has renewed their membership or not, and so on .... Not to mention the maintenance required. With that said, if there is an easy way our staff can go to an on-line database you guys maintain to verify names and numbers, then it would be no problem, and your guys won't need their cards on them, a simple i.d. check and cross-reference to the database would suffice. Other than that I am not sure what we can do. Regards, Ramzi -----Original Message----- From: Jason Tower [mailto:[EMAIL PROTECTED] Sent: Saturday, May 27, 2006 5:37 PM To: Ramzi Ziade Cc: The Steering Committee for TriLUG Subject: bit of feedback this came up on our mailing list recently, just wanted to pass it along to you (the original post, and one of my replies): http://www.trilug.org/pipermail/trilug/Week-of-Mon-20060522/042483.html http://www.trilug.org/pipermail/trilug/Week-of-Mon-20060522/042488.html if there's anything we can do to help alleviate this situation (like provide sample trilug membership cards to each store) please let me know. thanks again for your sponsorship of trilug, hopefully this is a minor glitch that can easily be worked out. let me know if you have any questions, jason tower trilug steering committee chairman -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/
