Complain complain complain! I've probably sent a few thousand emails over the last several years and I'd say you probably see companies/governments/others respond in a positive way about 1% of the time. The worst that happens is they send you free stuff in the mail and make false promosises not to do it again. Freequently though you do get companies/organizations to post odt versions of files and similar.

It would be nice to have a system to help organize people around these issues. A web site for instance that lists companies and recent issues you can get involved in. Something that makes it easy to send an email, phone, or fax. Just finding out where to send complaints can be time consuming.

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