I always use to complain. Believe it or not there are others running into
these same issues. I recalled on a campus of about 10,000 students in the
first hours of a unhealthy change there would be people calling IT for
instance to complain.
They were frequently unresponsive to many issues although there was a minimum
of response to critical issues. For instance one time they were rolling out a
new wireless access point system in a building and this system redirected
users to a page with a Microsoft Windows executable file. To connect it
*required* you to install this program. There was no good reason for it. If
there was a VPN solution that they wanted to implement for security purposes
it should be standards compliant and have a free software compatible solution
for non-proprietary platforms.
They quickly fixed the issue within hours of my call. I wasn't the only
person to contact the IT department about the issue although it certainly
helped move things along.
