If you are not going to support the systems properly don't do it at all.
Supporting free software is much easier from a customer relations stand point. While you are going to encounter issues with free software they are going to be noticed immediately. Users will have the opportunity to call you and inquire about why some product you didn't sell them doesn't work. At which point you can explain freedom and direct them to something that does. At this point they have an opportunity to return the other product. With the distributions that include non-free software you don't have that opportunity. They are stuck with the hardware that worked for a while. This is much more worse. You and "Linux" will get the blame. You have literally sold your customer a defective product.
I would focus on cell phones if I were you. Or maybe tablets. Both are going to be difficult markets to enter although they will be markets with more opportunity. The computer market is a difficult one to enter because prices are VERY competitive. The size of the market is also in decline. If I didn’t think we could do a better job than our competitors I'd never have started ThinkPenguin. I followed the market for years, worked in the industry at various points (technical positions/development, retail, competitors, etc), and understand the various issues holding “Linux” and free software back. Even with all that we have done so far there is a long ways to go before I'll be satisfied. It's going to take a lot of different massive investments to really do a proper job. I'm hoping we will have out at least one product within the year that I'll truly be satisfied with. It's taken years though to get to this point.
