You are certainly right about the need for more options. The fonts for instance are not suitable for older people. Something that GNU/Linux as a desktop operating system is just perfect for.

I think what needs to happen is there should be an easy feature to lock/unlock customization options. However not one that can be accidentally clicked on. This way the support nightmare is reduced (which is what we had with GNOME 2) and advanced users are still easily able to customize the desktop or adjust it for less technical users (increase font desktop font size without messing about with configuration files).

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