Hi all,
I have an invoice I cannot post--not sure if it is a bug or that I am
fllowing the wrong procedure.
Here is the scenario:
1. a customer orders two products, sale is processed to completion but
one was the incorrect size
2. I create a return sale from the original sale, then I remove the item
the customer is keeping from the return sale, then add a new item of the
correct size, so this sale has two line items: "Item B Size Small" with
quantity -1 and "Item B size Large" quantity 1. Because the sizes are all
the same price the net amount is zero.
3. I process the return/exchange sale. A $0 invoice is made as a
result, but when I go to post it I get a "line already reconciled" error.
There are no lines in the database for this invoice so obviously the line
in question was a newly created line that was rolled back in a failed
transaction.
Why would newly created lines be reconciled and how do I fix this? Should
I not have an invoice at all since it is $0, and what do I give the
customer as a record of the exchange if I do not have a posted invoice?
Thanks in advance...
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