If your model has a class "ticket", then make one adjustment to my above code:
results = list(HPD_HelpDesk.select(HPD_HelpDesk.q.priority==1)) should be: results = list(HPD_HelpDesk.select(HPD_HelpDesk.ticket.q.priority==1))
If your model has a class "ticket", then make one adjustment to my above code:
results = list(HPD_HelpDesk.select(HPD_HelpDesk.q.priority==1)) should be: results = list(HPD_HelpDesk.select(HPD_HelpDesk.ticket.q.priority==1))