Florent Aide wrote:
> On Thu, Nov 13, 2008 at 12:08 AM, Jim Steil <[EMAIL PROTECTED]> wrote:
>
>> I have had an open issue on this with Kaspersky for months now. Two weeks
>> ago I was promised a fix last week. But, I then received an email from them
>> stating that they haven't yet pinpointed the offending piece of their
>> application that is causing it. They have a login to my app and can easily
>> reproduce the problem, and then, when they disable Kaspersky, they can see
>> that it works. I'll send them another message and get a status update.
>>
>> -Jim
>>
>
> Thanks for that Jim!
>
> Is their ticketing open ? Do we have a way to redirect to an issue
> number in case other people out there are asking the same question ?
>
> Florent.
>
> >
>
I don't have a ticket number, just the email of the guy on the other end
that is helping me get this resolved. But, I can check with him
tomorrow and see where it is at. I'm in the US, and from what I
understand Kaspersky development happens in Russia. I was dealing with
one of the developers for a while, but that wasn't very productive given
the time differences. Is there anyone here that is in Russia that uses
Kaspersky that could work with the developers to get a resolution?
If not, I know they are using my server for testing, but they just
haven't been very responsive. I sent an email tonight to my US contact
and will let you all know the response I receive.
-Jim
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