Amen to that.

When one does customer support for long enough, you quickly realize

a) People do not read instructions, and

b) Many people are not as computer literate as you'd wish them to be.

If you send people all over the place, many go, "WTF," and abandon the
process out of fear or ignorance.

With Basic Auth the process is very simple. Enter the username and
password on your site, and click the save button. It shouldn't be any
more involved or complicated with OAuth.


On Aug 6, 2:22 am, Jesse Stay <> wrote:
> On Wed, Aug 5, 2009 at 7:32 AM, Duane Roelands 
> <>wrote:
> > If your users don't understand why they're seeing the Twitter login
> > screen, then your application needs to do a better job of explaining
> > it.
> Duane I don't think this has anything to do with that. Having worked on
> e-commerce sites for major e-commerce companies, it has been proven that the
> more steps a user has to register, the more likely they are to abandon the
> process, and the more likely you are to lose a sale.  This is why Amazon
> patented the one-click sale. The fact is this (Twitter's auth) takes too
> many steps, and no amount of explaining ahead of time is going to change
> that.  The more you can keep the users on your own site and reduce the steps
> necessary to log in, the better.
> Again, as I mentioned earlier - with Facebook this is one step: click a
> button, enter your credentials (if you haven't already), and you're done,
> and they never leave your site to do it.  I'd love to see the same for
> Twitter with unauthenticated users, especially removing the need for them to
> leave my site to make the authentication happen.
> Jesse

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